Kensing, F., K. Bødker, and J. Simonsen (1994): An Emerging Approach to Systems Design - Experience from the MUST Program, Writings on Computer Science No. 94, Computer Science Department, Roskilde University, Roskilde, Denmark.
The paper presents our first attempt to formulate a design approach based upon our experiences from nine design projects in various organizations. In the projects we have experimented with techniques for analyzing the needs of the organization in question and for supporting the design process. The term "approach" is used as something in between commodified methods and isolated techniques supporting one or a few activities.