7.67 Simonsen, J. (2011): Keynote speaker at the 18th European System & Software Process Improvement and Innovation (EuroSPI) Conference, Roskilde University, Denmark, 27. - 29. June 2011
Key Note held at the EuroSPI 2011 conference
I was invited as key note speaker at the 18th European System & Software Process Improvement and Innovation (EuroSPI) Conference, Roskilde University, Denmark, 27. - 29. June 2011
The key note was entitled: Process Improvement Through Sustained Participatory Design and Effects-Driven IT Development
Abstract of key note:
Participatory design is a diverse collection of principles and practices aimed at making technologies, tools, environments, businesses, and social institutions more responsive to human needs. Participatory Design approaches to process improvement most often include iterative prototyping of information technologies (IT) to improve work processes. The keynote suggest to extend the iterative prototyping approach by (1) emphasizing participatory design experiments and pilot implementations as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporating improvisational change management by supplementing anticipated change with emergent and opportunity-based change; and (3) to manage the process improvement by means of effects-driven IT development.
Effects-driven IT development involves iteratively (a) specifying the purpose of using IT to support a process in terms of effects, (b) developing an IT system and associated organizational change that realize the specified effects, and (c) measuring the absence or presence of the specified effects during pilot use of the system while also remaining alert to the emergence of beneficial but hitherto unspecified effects.
Sustained participatory design driven by effects-driven IT development is exemplified by large-scale process improvement projects in the Danish healthcare sector.